Faq

Q: Where do your food raw materials come from?

A: Our food raw materials are sourced from high-quality suppliers who have undergone strict screening, with the main production areas including Hebei region in China. We have strict quality control standards for the procurement of raw materials to ensure their freshness, safety, and pollution-free nature.

Q: How to ensure the quality and safety of food?

A: We have a professional quality control team that conducts strict quality inspections at every stage from raw material procurement, production and processing to packaging and transportation. Our production workshop complies with the [relevant quality standard certification name] standard, using advanced production equipment and processes to ensure that food meets national food safety standards.

Q: Have preservatives and other additives been added to the food?

A: We are committed to providing consumers with healthy and natural food. In the production process, we try to minimize the use of additives. For certain products that require an extended shelf life, we will strictly add an appropriate amount of legal additives in accordance with national standards and clearly label them on the product label.

Q: How to store food?

A: Different foods have different storage requirements. Generally speaking, our food should be stored in a cool, dry, and ventilated place, avoiding direct sunlight and high temperature and humidity environments. Some foods may require refrigeration or freezing for storage, and there will be corresponding storage instructions on the product label.

Q: Which groups of people are suitable for consuming food?

A: Our food is suitable for most people to consume, but for certain special populations (such as those with allergies, pregnant women, infants, etc.), they should carefully read the precautions on the product label or consult a doctor's advice before consumption.

Q: What are the nutritional components of food?

A: Our product labels provide detailed information on the nutritional content of the food, including calories, protein, fat, carbohydrates, vitamins, and minerals. The nutritional content of different products may vary, and consumers can choose suitable food according to their own needs.

Q: Can I return or exchange the goods?

A: If the food has quality issues or does not match the order, you can contact our customer service team within the specified return and exchange period after receiving the food, and we will handle the return and exchange procedures for you. But if it is due to personal reasons of the consumer (such as not liking the taste, etc.) requesting a return or exchange, we will handle it according to the specific situation.

Q: How to contact your company?

A: You can contact us by providing the company's customer service phone number, email, address, social media, and other contact information. Our customer service team will be dedicated to serving you.

Q: Do you have social responsibility?

A: We attach great importance to social responsibility and actively participate in various public welfare activities, such as environmental protection, poverty alleviation, education, etc. We are also committed to promoting sustainable development and minimizing the impact on the environment during the production process.

Q: What are the unique features of your brand?

A: Our brand features pollution-free, natural, healthy, and delicious food, and is committed to providing consumers with high-quality food. We focus on product innovation and research and development, constantly launching new products that meet consumer needs.

Q: Are there any promotional activities?

A: We will periodically launch various promotional activities, such as discounts, giveaways, etc. You can follow our official website, social media accounts, or subscribe to our email newsletter to stay up-to-date with the latest promotional information.