Shipping policy

DELIVERY METHOD

We collaborate with multiple professional logistics partners to select the most suitable delivery method based on the weight, size, and destination of the order.

Normally, we offer two options: standard shipping and expedited shipping. The standard delivery time is generally [specific days], while expedited delivery can be delivered within [shorter days], but additional fees will be charged.

DELIVERY COST

We will charge reasonable delivery fees based on the weight and destination of the order. The specific fees will be clearly displayed on the settlement page.

If delivery fails or requires redelivery due to customer reasons, additional fees may be incurred.

DELIVERY TIME

We will arrange shipment within [specific working days] after receiving the order. After shipment, you can check the logistics progress through the order tracking system.

Delivery time may be affected by factors such as holidays, weather, and transportation. We will do our best to ensure timely delivery of orders, but we cannot be held responsible for unforeseeable delays.

SIGN AND ACCEPTANCE

Please carefully inspect the packaging upon receipt of the goods to ensure it is intact. If there is any damage or abnormal situation, please contact us immediately.

After signing for the goods, please promptly check if they match the order. If there are any issues, please contact us within seven days and we will handle them as soon as possible.

LOGISTICS TRACKING

We provide order tracking services, and you can check the logistics progress of your order on our website or through the logistics partner's website.

If you encounter any issues during the tracking process, please contact our customer service team promptly and we will assist you in resolving them.

EXCEPTIONAL CASE

For remote areas or special addresses, additional delivery time and fees may be required. We will confirm the relevant information with you before placing the order.

For large or heavy goods, special delivery arrangements may be required. We will communicate with you about the specific delivery method and cost.

DISCLAIMERS

If logistics is delayed or unable to be delivered due to force majeure factors such as natural disasters, wars, government actions, etc., we will not be held responsible.

We will do our best to ensure the accuracy of logistics information, but due to system issues or other reasons with our logistics partners, there may be situations where the information is inaccurate. We will do our best to coordinate and resolve this issue, but we do not assume responsibility.