Refund policy

REFUND CONDITIONS

Product quality issue: If you discover a quality issue with the product within seven days of receiving it, you can apply for a refund. Clear problem description and relevant photos or videos are required as proof.

Service not provided as agreed: If we fail to provide the service as agreed, you have the right to request a refund.

Wrong purchase: If the wrong purchase is caused by your misoperation and the product is not used and does not affect secondary sales, you can apply for a refund within seven days after purchase, but a certain percentage of handling fee may be charged.

REFUND PROCESS

Contact us: You can contact our customer service team through email, phone, or online customer service to explain the reason for the refund.

Review application: We will review the refund application within three days of receiving it.

Confirm refund: If the application meets the refund conditions, we will process the refund through the payment method you used at the time of purchase. The refund arrival time may vary depending on the payment method and bank processing time.

EXCEPTIONAL CASE

Promotion purchase: The refund policy may be adjusted for products or services purchased during the promotion period. Please carefully read the refund terms in the activity rules before participating in the event.

Customized products: For customized products, refunds are generally not accepted unless there are quality issues.

DISCLAIMERS

We will not be responsible for refunds if we are unable to provide products or services due to force majeure factors such as natural disasters, wars, government actions, etc.

If the use of the product or service does not comply with our instructions and safety warnings, we will not be responsible for refunds for any problems caused.

FINAL INTERPRETATION RIGHT

The final interpretation of this refund policy belongs to Wei Xiao'er Food Co., Ltd.

The above refund policy aims to protect your legitimate rights and interests, while also ensuring that we can provide you with high-quality products and services. If you have any questions or suggestions regarding the refund policy, please feel free to contact us at any time.